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Application Support & Maintenance
Application Support Services

Considering that systems exist in complex, heterogeneous environments, supporting customers of enterprise class technology providers is a challenging task. It requires a high level of technical competence and often involves multiple interactions, supported by a structured problem-solving approach.

To address intricate problems arising from these complex ecosystems, Equalize offers it’s Application Support Services through a multi-tiered support model. These services provide end-to-end support for all business critical applications, ensuring uninterrupted service. Equalize’s Application Support Services focus on the following key objectives:

· Increasing the efficiency of the support operation

· Reducing the cost of application support

· Increasing IT responsiveness to business needs


Application Maintenance Services

Organizations across the globe are under constant pressure to optimize and extend their IT applications so that the application functionality continues to meet growing business needs. New features and additional performance requirements create pressure on the IT departments to deliver:

· Increasing business value of applications

· Reducing the cost of application maintenance

· Increasing the responsiveness to business needs

· Increasing the quality and reliability of their applications

Equalize effectively manages enterprise change processes that include change request, planning, implementation and verification. Our dedicated Application Management team brings together decades of experience and technical expertise to incorporate new feature upgrades and ensures that the enhanced application is rolled out with zero defects.

Key Features of Equalize’s Application Maintenance Service includes:

· Ongoing application maintenance

· Change request management

· Bug fixes, minor feature changes

· Minor enhancements

· Patch releases

· Periodic planned releases

· Joint change request management process with client

· Application maintenance metrics and reports

· Service Level Agreements – Schedule Adherence, Scope Adherence

· Fixed monthly fees based on team size

Equalize’s Application Maintenance Services provide ongoing functional and application support for your application maintenance needs. We help you to maintain your applications in the most efficient way, enabling faster software upgrades with fewer resources, reduced time cycle and low defect rate.

Additional benefits include:

· Application stability

· Short release cycle yielding a better return on investment

· Faster availability of new features

· SLAs using configuration management and issue tracking systems

· Improved focus on innovations that meet new market needs